What items are eligible for our return policy?

  • HANOSSA always wants to ensure that our customers receive the best products for their requirements. This is why our bundles, frontals, closures, and wigs have to go through intensive QC processes to reach you.
  • If you are not completely satisfied with our products and the claims are valid, we may return them for a full refund. Only items that are untouched and unused will be eligible to be returned and receive a refund. This means that we cannot accept returns or exchanges on hair extensions and wigs that have been used, applied, or washed.
  • The hair should not be altered in any way. If the hair has been cut, colored, or installed, we will not be able to process your refund. This also applies to the lace of our product lines.
  • We are unable to issue a refund if the lace has been cut or altered. You have 14 days from the time you get the merchandise to request a return or exchange. Please get in touch with us within 14 days of receiving your order.

Who will pay for additional shipping costs?

  • The consumer will be responsible for all additional hair shipping costs incurred as a result of the refund request.

How will the refund process work?

  • We may require you to send picture proof to further clarify the problems and evaluate the situation, depending on the nature of the return claims.
  • If we determine that the issue may be dealt with the use of maintenance items, HANOSSA will provide them free of charge.
  • If the problem cannot be treated with the products available, you will be required to return the hair to us. We were able to use the products after they arrived at our office. We will determine if your purchase can be refunded or exchanged.